Frequently Asked Questions


As the leading provider of non-emergency medical transportation in Southern California, we get a lot of questions about transportation services. Allow us to answer 8 of the most commonly asked questions we receive. If you don’t see your question below, simply give us a call. We are more than happy to answer any and all of your questions.

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Frequently Asked Questions About Non-Emergency Medical Transportation

#1.  Do you offer door-to-door services?

Absolutely, in fact that is the standard of our business. Regardless of our customers mobility status, our friendly and reputable drivers provide all the help necessary to get you or your loved one out of the house and to your appointment on time. 

#2. Are your drivers first-aid certified and trained in CPR?

Yes, all our drivers are trained in CPR and first aid certified.

#3. Do you provide transportation to things other than doctor appointments?

YES. We can take you wherever you need to go, from physical therapy appointments to a wedding for your loved one. If you are going somewhere that does not have a specific end time, you can request drivers stay on site so that you have a ride the moment you are ready to leave.

#4. How do you ensure vehicles are safe and clean?

We never use old or unreliable vehicles to transport our clients. All our vehicles are 2016 or newer, and certified crash test compliant. Weekly inspections are performed on all vehicles to provide the highest level of reliability and safety. Cleanliness is another thing we take very seriously. All vehicles are detailed on a weekly basis.

#5. Are drivers drug tested?

All drivers are subject to drug testing and we operate a smoke-free and alcohol-free business.

#6. Do you offer long distance non-emergency medical transportation?

Absolutely. We offer both local and long distance transportation. We are more than happy to take you anywhere in California or beyond. There is no minimum mileage for local transportation.

#7.  Do you offer stretcher transportation?

Yes. We offer stretcher transportation for patients that are bed-ridden, recently out of surgery, unable to sit in a wheelchair, or immobile for any reason at all. All stretchers come with a minimum 2-person crew to ensure safety and comfort.

#8. Do you offer bariatric transportation?

Absolutely. We specialize in bariatric transportation. We have 24” wheelchairs and stretchers to support utmost comfort for patients of all sizes. Depending on patient size, we can send out more drivers.